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REFUND POLICY

A Legal Disclaimer

Last Updated: 1/1/2025

At Solomon & Bryant Wine, we take great pride in crafting high-quality wines and ensuring a smooth purchasing experience for our customers. Due to the nature of our products, we have a strict no returns or exchanges policy. However, we understand that issues may arise, and we are committed to providing excellent customer service.

Refund Policy - The Basics

1. All Sales Are Final

  • We do not accept returns or exchanges on any wine products due to alcohol regulations and health & safety concerns.

  • Once an order is placed and processed, it cannot be canceled or refunded unless it meets the criteria outlined below.
     

2. Damaged, Defective, or Incorrect Orders
If you receive a damaged, defective, or incorrect order, please follow these steps:

  • Contact Us Within 48 Hours: Email info@solomonbryant.com within 48 hours of receiving your order.

  • Provide Proof: Attach clear photos of the damaged bottle(s) and the packaging for verification.

  • Resolution: Depending on the situation, we may offer a replacement or store credit at our discretion.
     

3. Lost or Stolen Packages

  • Solomon & Bryant Wine is not responsible for lost, stolen, or unclaimed shipments once they have been handed over to the carrier.

  • If a package is marked as "delivered" but is not received, please check with the carrier and your local delivery service.

  • If an order is returned to us due to an incorrect address or multiple failed delivery attempts, the customer is responsible for additional shipping costs.
     

4. Shipping Delays

  • We are not responsible for delays caused by weather conditions, carrier issues, or other unforeseen circumstances beyond our control.

  • Refunds will not be issued due to shipping delays.
     

5. Refund Exceptions
Refunds are only considered under the following conditions:

  • The order was incorrectly fulfilled due to our mistake.

  • The product was damaged during transit and verified with photographic evidence.

  • A refund is authorized at the sole discretion of Solomon & Bryant Wine.
     

6. How to Request a Refund or Replacement
If your order meets the conditions for a refund or replacement, please:

  • Email info@solomonbryant.com with your order number, photos (if applicable), and a brief description of the issue.

  • Allow 3-5 business days for our team to review and respond with a resolution.
     

7. Changes to This Policy
Solomon & Bryant Wine reserves the right to update or modify this Refund Policy at any time without prior notice. Please review this policy periodically for any changes.
For any further questions or concerns, please contact info@solomonbryant.com.

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